Or are you in the Free File website?
Check out this one. User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info
https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-...
User OpFor posted this...........
I found this message thread because I was searching for an answer on how to do this. I finally found it and wanted to post it in case others find it too.
1. Go to https://turbotax.intuit.com/personal-taxes/compare/online/
2. Click "help me choose"
3. Select the options that apply to your situation
4. Click "start for free" of whatever product you want to use when it gives you the suggestions
After that, it asked how I did my taxes last year. I selected Turbo Tax, then it had me sign in. Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program. I selected yes, clicked ok, and I was back into the normal system and out of the free file system.
