can't enter code and start taxes

[vaselady]

I am trying to get into Turbotax. Don't remember password. Get email with code but can't get back to turbotax because screen has closed. That is a problem with my computer, but how can I get a code and start my taxes?

[DoninGA]

If you are referring to a tax year 2018 return, the TurboTax online editions have permanently closed.  To complete a 2018 tax return that was started with the online editions see this TurboTax support FAQ for instructions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

If you are referring to a 2019 tax return, the TurboTax online editions should be available in early December.

If you purchased the TurboTax software to install on your computer for tax year 2019, either CD or Download, see this TurboTax support FAQ for the license code instructions - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

[edbernet]

can't find code

[edbernet]

can't find license code

[DoninGA]

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@edbernet wrote:

can't find license code

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See this TurboTax support FAQ - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[CassLO]

Return to the install screen and enter the code to continue.You can copy/paste the code into the entry fields.

You can also find additional information and download help in the links below:

Activating TurboTax CD/Download software

My code doesn't work

I can’t find my license code