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190616
New Member

Can not install turbotax 2020 on windows 10 laptop. I need update.

same thing   Costco purchased TT 2020 Home and Business   I have Windows 10 Home version 20H2 windows

Just doesnt wish to talk to the activation site with Key

 

MichelleLO
Intuit Alumni

Can not install turbotax 2020 on windows 10 laptop. I need update.

Please see the below TurboTax Help Article for assistance with troubleshooting your installation issue. 
Troubleshoot installation and running TurboTax for Windows

 

If the steps in the article do not resolve your issue, please reach out to Customer Support.

What is the TurboTax phone number?

@190616

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BootsB
Returning Member

Can not install turbotax 2020 on windows 10 laptop. I need update.

Yes it freezes at the activation screen.

 

Katina S
Intuit Alumni

Can not install turbotax 2020 on windows 10 laptop. I need update.

Try the steps in this Turbo Tax help article regrading blank activation screens. You can also try this  troubleshoot installation guide to resolve the issue. If those steps don't work, you can activate your Turbo Tax product by phone.

 

@BootsB

Can not install turbotax 2020 on windows 10 laptop. I need update.

 I can't find the 2020Turbotax I have been working on my  MAC. I haven't finished it yet.  Please help me, 

EbonyA
Intuit Alumni

Can not install turbotax 2020 on windows 10 laptop. I need update.

Please take a look at the link below for assistance with continuing your tax return from a previously installed download:

 

Opening return in MAC installation

 

@MII38

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Can not install turbotax 2020 on windows 10 laptop. I need update.

stuck at activation screen

 

MichelleLO
Intuit Alumni

Can not install turbotax 2020 on windows 10 laptop. I need update.

What is the issue you are experiencing on the activation screen?

If the screen is blank, please see the below TurboTax help article for assistance.

How do I fix blank screens during activation or in-product purchases

@teresa_ayers

 

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Can not install turbotax 2020 on windows 10 laptop. I need update.

help installing turbotax from cd - my previous pw does not work

 

Can not install turbotax 2020 on windows 10 laptop. I need update.


@ royredmond wrote:

help installing turbotax from cd - my previous pw does not work

 


You need to explain that in more detail about what/where the roadblock is when you try to install the desktop program from a CD.  Where are you being asked for a password?   A password is not required to install the TurboTax program from a CD.   A password "might" be required after installation if one tries to transfer in a 2020 data file that was password-protected last year.    A license code is required during installation to activate the product, but that's not a password; it's a unique code that comes with the CD each year.

 

And what OS are you using--Mac or Windows?

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