Can not find license code to activate TurboTax Deluxe .I looked everywhere on the box,inside on front cover etc.!

[skellie1]

I just downloaded the  2024 Turbo Tax Premiere  from TurboTax.com but I can't find the license code anywhere!! Help!!! I can't open it until I enter it. And there are no real people to help me when I call their number because today is a holiday. 

[DoninGA]

@skellie1 The license code was clearly shown on the Download screen where you clicked to download the software.

Go back to the download section and copy the license code - https://turbotax.intuit.com/personal-taxes/cd-download/

[flcmgt]

cannot locate license code purchased at 

best Buy

[flcmgt]

Best Buy 

buy

[skellie1]

I did all that. I tried 3 times with Turbo Tax online ( I deleted it three times and started the download each time again, but it did NOT show me the code. I ended up deleting the turbo tax online purchase from Turbo Tax and ended up buying it from Staples online. Staples purchase showed the code and was a very easy download with no problems.

[skellie1]

I did all that. I tried 3 times with Turbo Tax online ( I deleted it three times and started the download each time again, but it did NOT show me the code. I ended up deleting the turbo tax online purchase from Turbo Tax and ended up buying it from Staples online. Staples purchase showed the code and was a very easy download with no problems.

[sanchez45150]

I bought at Sams club on 2/4/2025 but receipt and package does not include license code

[VolvoGirl]

After you paid for it did you go to the customer service pickup window to get the actual package with the License Code?  You may need to take the receipt and cardboard back to Sam's.  

[wolfbley]

Reauthorization on all my old turbo tax software is happening to me. Some of the purchases were physical and I have the documentation. 2023 and 2024 were digital downloads and the license code was an email matter. I made the mistake of not keeping the email. Getting a new code from Turbo Tax was meet with 2.5 hours of resistance. They wanted me to go to COSTCO to get the code! I pointed out that not only did COSTCO not have the code that the service representative could not give me the code because she did not have access to that information. I waited on hold for 2.5 hours and demanded a FREE download of 2023 with a new code. At first I got " I cannot do that" ! I had preciously had a corrupt 2019 version and got them to give me another download so I knew that getting a downloads was possible. I got an email for 2023 but the link did not work. I was in luck because the email HAD THE CODE. I plugged the email code into my existing download and it worked. So you actually do not need the software download if you had the software just the code. I have used TURBO TAX for 15 years or more but I cannot tell you how much this all annoyed me. Who in their IT department decided to require reauthorization for old software? He/she should be fired! Talk about unintended consequences. Again 2.5 hours to get my 2023 software to function. Their solution was to pass the buck or pay again. Shame on you Intuit! I hope this gets some reads. wolf

[kellydjharris]

Purchased turbo tax from Costco can’t find license code 

[DoninGA]

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@kellydjharris wrote:

Purchased turbo tax from Costco can’t find license code 

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 did you go to the Costco customer service pickup window to get the full package with the License Code?  Or did you buy it from Costco Online? 

[wbley]

On line purchase with one email that had the activation code. That email was deleted in the next 30 day purge before I made a copy. Why are you requiring "reauthorization" to begin with? wolf bley

[VolvoGirl]

@wbley   Did you already download and install it before?  You can get the License code from your Intuit account.  Did you try and see if it is listed there?

[VolvoGirl]

I bought Turbo Tax from Costco online too.  Here is my Intuit account  showing my 2024 purchase AND showing the License Code when I click on Licenses and downloads in my first screen shot above.