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e-c-math
New Member

Can I talk with a real person?

 
4 Replies
LindseyLO
Intuit Alumni

Can I talk with a real person?

The best and most efficient way to get in contact with someone is by using the source below. It will guide you through getting in contact with the best person to help you. 

https://ttlc.intuit.com/replies/3300041

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MelikaGann
New Member

Can I talk with a real person?

This is absurd. I have tried EVERY number on the site. I have gotten multiple support id numbers and have not once after three hours been able to talk to real person. I have a question the useless automated system can not answer so it kicks me off every phone call. I NEED TO SPEAK TO A REAL PERSON WHY IS THIS IMPOSSIBLE? Why do I pay for a service like this? Nine years I have used Turbo Tax. NEVER AGAIN! I am taking all the businesses I run with me and the classes I teach self tax preparation to will now learn to use H&R. I'd rather pay more than be treated like this.

tayers009
New Member

Can I talk with a real person?

I did my taxes Feb 3, 2021. They were received Feb 12 2021 Now the information still says Still working on, estimated refund date March  5,2021.. Today is March 13, 2021 What is going on I show a amount due to turbo tax for $125.00 when it is suppose to be free!!!!! This is rediclous I have never had a problem with my taxes in all my previous years.. I ask for assistance for an answer to my question on line and get sent to so called Pro tax people and they want me to pay them for the answers to my questions.. I am disabled on disability and cashed out a small retirement amount i forgot i had to buy a car.. Taxes were taken out for the cash out otherwise i do not file taxes.. So an answer should be quick and easy!!!!!

MichelleLO
Intuit Alumni

Can I talk with a real person?

Any TurboTax fees owed have to be paid prior to filing unless you chose to pay with your refund. You can also review the fees charged by following the steps in this TurboTax FAQ: How do I review my fees in TurboTax Online?

If you feel you were overcharged for TurboTax fees, please reach out to TurboTax Customer Support to discuss your options. Use the keywords billing issues so you get to the right person.

What is the TurboTax phone number?

@tayers009

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