Can I recover an account without the user name or email address?

[Critter]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter oneof the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something elseon the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

Related Information:

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?

I forgot my password in the TurboTax Mobile App

[Kat]

Possibly.  See the TurboTax FAQ below.   Specifically, see the instructions for choosing (in bold print), Try Something Else."

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...

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