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MichelleLO
Intuit Alumni

Can I load my Turbo Tax license onto new computer since my old computer crashed?

Please see the below TurboTax help article for assistance with your license code issue. 

My code doesn't work

@guido1929

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Philip78
New Member

Can I load my Turbo Tax license onto new computer since my old computer crashed?

This does not help me.

 

I have the program loaded on an older computer which I can no longer use.  Now I need to use the same license to load it onto a new computer and It will not let me do it .   There must  be some way to declare the old computer dead and let me still use the product on my new computer???

TiffanyL
Intuit Alumni

Can I load my Turbo Tax license onto new computer since my old computer crashed?

@Philip78 

 

The process of installing TurboTax on multiple computers is the same as installing it on one computer. 

 

To install your TurboTax software for Windows, please click here.

 

To install your TurboTax software for Mac, please click here.

 

Please respond back here and let us know if this does not resolve your issue.

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reed5
New Member

Can I load my Turbo Tax license onto new computer since my old computer crashed?

Ive tried to install my turbo tax on my new computer and it keeps saying my license has been used on another device, yes that device crashed.  help me get this on my new computer

 

MichelleLO
Intuit Alumni

Can I load my Turbo Tax license onto new computer since my old computer crashed?

If the software is telling you, you've used all of your license codes and you haven't, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

@reed5

 

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