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Here's an idea. Log into online and see if you can download a pdf file for 2020. See if that has any info in it.
How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...
If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2021 for the side menu to open up. Just continue a little ways into 2021.
Thank you for the continued help & suggestions! I agree that it didn't sound quite right.
(thanks for sending the prior-year return link as well! That's the process that I've been following.)
The PDF download is a great idea, but unfortunately still seems to only reflect my W2s but none of the additional information I had entered. I'm not sure whether that's because the return was never finished or if it means the data was gone, but either way, it's missing.
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