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I am having the same problem with the software, I need a refund as well. Hopefully we can get a resolution.
You must contact customer service for a refund.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
(Note that phone support is for paying customers only. There is no phone support for Free Customers.)
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
If you bought the Mac software you can call in and ask for the Windows download for your laptop. @bramirez1956
If you have the Turbo Tax CD it has both windows and mac programs on it.
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