Can I be refunded payment to TurboTax if my refund amount they estimated was incorrect by $1600?

[rachelathomas100]

TurboTax estimated I would receive about $1600 for my California state refund. This amount was accepted by the IRS on 1/29/25. However, I never received the refund. Today I received a "Notice of Tax Return Change- Revised Balance" form explaining that I now owe $13. Why is there such a discrepancy? I trusted TurboTax's estimate when budgeting and now I'm not getting $1600 I expected. I would like a refund.

[xmasbaby0]

ACCURACY GUARANTEE

TurboTax provides do-it-yourself tax software.  TurboTax guarantees the calculations done by its software.   The information entered into that software is data entered by you, the user.   TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly.   It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it.  If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state.  TurboTax does not pay the additional tax you owe.   If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest.  The tax due is always owed by you, and must be paid by you.

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...