Bug in TT Business 2023 printing

[DavidF77]

I am having a problem with TT Business 2023 printing form 8825. In the "Forms View" I have 7 copies of form 8825 page 2.  When I try to print to PDF, copies 1-4 are correct, copy 5 is incomplete, and copies 6 and 7 do not show up.  Is anyone else seeing this problem?

[balloongoddess]

All of my forms are blank as well. Unable to file, although I've paid, because I don't want to file blank returns. None of my information is showing, name, income, etc.

[CatinaT1]

Were you able to solve your issue? 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If this does not work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

[balloongoddess]

Yes, it is finally resolved by changing browser from Chrome to FireFox. Why customer service never suggested that I have no clue. Thank you for your help!

[balloongoddess]

Try changing your browser. That finally worked for me. I was using Chrome and changed to FireFox. Now my PDF is complete.

[DavidF77]

I do not believe that will help me since I use the desktop version.

[DavidF77]

And customer service was no help at all.  

[Vanessa A]

I am not sure what all you tried so far, but sometimes firewalls can interfere with printing from TurboTax.  Some people are able to print after they disable their firewall.

Here are some other things you can try.

Are you using PC or MAC?

[DavidF77]

The software is version 023.000.0227on a PC and it says that it is up to date.  There is not an issue with printing or a fire wall.  The .pdf file that TT generates is missing these few form 8825 pages.  I don't see how it could be anything other than a bug in TT.

[DavidF77]

version 023.000.0227

[DavidF77]

trying again version 0227

[DavidF77]

I just downloaded PC version 0231 and the problem appears to be fixed.