How do I submit a Turbotax bug to Intuit?

[wnetmw]

I called last week on a weekday.  I called [phone number removed] which is the number in the links.  

I'm happy to try again.  

[wnetmw]

@macuser_22   Thank you!  I got through to a live person who understood the issue right away.  So now I have a case number.  The phone number was the same main support number but somehow I was able to get through. 

I also sent a diagnostic tax file to agent as @MichelleLO  suggested and the agent was able to link the file to the case.  Agent said he would escalate the case.

[DonPayne]

Thanks @MichelleLO  for instructions. I want to report a different bug. I sent file to agent; token number 1038493.

Description of bug:

On TT 2021 Home & Business (CD / Download, on Windows), in Federal return, in the final review, TT finds an error:

Check This Entry:

During Federal Review / Smart Check, TT reports an error in the Medical Expenses worksheet.

"Hdeduc is marked as estimated. Enter the correct number, then select "Umark Estimated" from the Edit menu."

TT puts the cursor in Medical Expenses worksheet, line 1 (Prescription Medication).
That field is not marked as Estimated!

I tried Marking it as Estimated, then unmarked Estimated. No change.
I saved and quit program. No change.
I did a manual update per TT Help, then relaunched TT. TT insisted on installing a "critical update". Problem still not fixed.
I searched TT Community; found the same bug from the 2017(!) program. The workaround was to delete the Worksheet. Worked. (TT recreated the worksheet.)

[smith_doug]

I cannot hook up to glance to get a team share

[marteeny]

I just had a lengthy chat session w/an agent last night - like almost 2 hours. At the end they weren't able to resolve the bug I was having and sent me to this thread telling me to submit a big. So.... how do I submit the bug???

FYI in case this comment is how, here's the issue

When filling out the info on self-employed business (schedule c), there is no way to enter expenses. Every time you click the button to add expenses the same page simply reloads itself rather taking you to the expenses page to fill it out.

Tried - Brave on Win 10 (w/shields down), Chrome in Win 10 (w/popups & redirect enabled & safe browsing off), Chrome on iOs. Also reset cache & cookies, logged in and out several times, etc. All of these efforts failed, despite the device, browser, or settings I'm unable to add expense and therefore have a proper result for schedule C and therefore I can not complete & file my taxes.

[RobertB4444]

You may be better off downloading the desktop version of TurboTax and using that.  Your error doesn't duplicate on any browser I've tried.

Here's how to import the data you've already entered into the desktop version.

@marteeny 

[DonPayne]

In the 2023 tax year program (Home & Business edition, desktop download, on Windows 10), under Business Income and Expenses > Home Office Expenses > Expenses For Entire Home, it reports the incorrect amount for my 2022 Excess Real Estate Taxes; the amount reported is equal to my 2022 Insurance. My saved PDF of my 2022 return correctly shows my Excess Real Estate taxes. 

Sanitized copy of return sent to TT, token = 1188881.

This bug has existed since at least the 2018 edition; see 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/re-why-is-there-an-amount-in-exc...

[DonPayne]

After saving, quitting & restarting TurboTax (which, as always, involved an update and another restart), it does not pick up where I left off.

I left off at 

Business income & expenses > Home Office Expenses > one home office detail > entering expenses spreadsheet style > Enter expenses for (person's) entire home.

TT restarted at: the very beginning, i.e. Personal Information, "Let's find out more about your family" or similar. 

Copy of file sent to agent; token number = 1190870

[DonPayne]

When I replied on this discussion thread to report two product (TT) bugs, this "Reply to Message" form (which I am using again to post this problem) does not ask for my product, edition, or platform. After I save the reply and get the "Posted!" message, I click to view my reply, click to Edit it, and then below I see the questions for Product (e.g. TT), Edition, (e.g. H&B), and Platform (e.g. Windows). Needlessly cumbersome way to enter essential information.

Platform: Google Chrome Version 121.0.6167.185 (Official Build) (64-bit), on Windows 10 Home Edition, 64-bit.

[taxlady28]

You can call support and ask them to submit the bug report.  There is no way for you to do it yourself.  

[DonPayne]

In Business > Business Income & Expenses > "Enter any business income you earned.", a table has rows for various income:

1099-NEC, 1099-MISC, 1099-K , General, Other, and You Gave Back;

and columns for:

2022 (previous tax year) and 2023 (current tax year

The number for 1099-NEC Income in 2022 is $0. However, I had 1099-NEC income in 2022, as my saved PDF of my 2022 return confirms.

When I click "Continue" to return to "Your (business name) Business" screen (which includes Business Profile, Import Business Information .... Final Details), the amount in the column for 2022 and line for Business Income correctly includes my 1099-NEC income from 2022. So it appears to be a problem in the display on the "Enter any business income you earned" screen, not a problem in the transfer from the previous tax year.

(I have used TT since 2017, mostly H&B, and most info transfers over from year to year.)

Tax file sent to agent; Token number = 1191461.