Blank activation screen

Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

Turned out that this is not a screen resolution issue in Windows, so much as it is a screen SCALING issue. Had an instance where scaling cranked up to 200%. Reset scaling to 100% and changed the resolution to a size that was more comfortable (1920x1080 in this case) and everything worked fine.

Same issue. 

In Windows 10, changed the scaling by:

Right click on Desktop --> Display Settings --> Modified Scale and Layout to 100% (was 125%)

Restarted TurboTax.  Activation windows shows correctly.  Activated and reverted the scaling back to 125%.

Thanks!

I have windows 8 and have tried ALL  the aforementioned items.

still getting the blank activation screen 

 tried uninstall, reboot, re-install. Changed all display sizes, nothing worked. Disabled anti-virus, firewall, windows defender.

Solved, thank you.

I tried to install on a brand new 2021 Dell XPS notebook at its full 1920 by 1200 resolution, but got only a blank activation box.

No problem at 800 by 600.

I previously had no problem installing on an older Huawei Matebook X Pro at 3000 x 2000 resolution and a 200% scale setting. Same install package, same validation code.

(I did not try changing the Dell 125% scale setting, BTW)

I tried all these but it did not resolve my issue. I did however remove the DUET app from my PC and my problem is gone.

screen scaling worked for me.  After 3 days of trying to re-install, and installing ran across this solution.  Intuit needs to resolve this simple issue as it is very frustrating.

Just wanted to post/include a slightly different method for resolving this issue that I found on the webpage link posted by BrandiLO.  The page in includes a different set of options to try for this situation. 

Ultimately, I had to use the "Run as Administrator" option (available when you right click the Turbo Tax icon) in order to have things open correctly.  I tried the resolution options mentioned, none of which worked for me by themselves. 

All of that said, I do want to include that while the "Run as Administrator" option was what allowed the activation window to open and display correctly... I was in the 800x600 resolution when I opened the application.  However, I think for my situation, it was the administrative privileges that fixed it. 

Worked for me as well, very annoying, been using TT for many years