Blank activation screen

[cvtax20]

This still doesn't work!!!!!!

Similar problem last year.  There must be a simple fix to this problem.....

[DoninGA]

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@cvtax20 wrote:

This still doesn't work!!!!!!

Similar problem last year.  There must be a simple fix to this problem.....

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[garyh99]

I was installing and activating TT 2021 Deluxe.  The Activation Screen kept popping up as a blank white screen.  The solution for me was to change scale, either up or down, while the blank screen was up.  After the change it showed the activation screen but the controls were apparently not active.  None-the-less, I clicked in the License Box which did not appear to be active, typed my license code without dashes (it did not show up in the box), then clicked the apparently not active blue Activation box (two times after a 5 second delay).  That actually worked to get past the activation process.  Then I started a tax file, saved it, closed, and was able to reopen TT and the file as it should work.

[docdrs1]

OMG I did everything listed in the above, disabling firewalls and the system crap, all the stuff in the previous 7 pages of posts.  I am not sure if all that crap  was necessary but I finally did this. 

1. get to blank activation screen on TT business tax

2. open settings display and change display resolution down one from what it was.  Leave display settings open, go back to TT and activation screen appears but not working. type code in box even tho you cant see it.

3. go back to display settings and change to another resolution. go back to TT and the code will be visible. Now click once on activate.

4. go back to display and change again. go back to TT and it should say activated.  

5 . close TT, then right click TT and go to properties , compatibility and run compatibility troubleshooter. use recommended settings. for my new laptop windows 10 it is running in compatibility mode for windows 8. i do not have to run it as administrator

This Finally worked for me, I carried forward last years file off of a thumb drive

[Amitn1]

Congratulations !!!!

I think we should ask TT for a discount for the work we ended up doing.

[1sterlexp]

Your recommended correction does not work and if it does work on the activation screen having to do the same when/if another screen comes up blank is DUMB!  Fix your software!

[DoninGA]

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@1sterlexp wrote:

Your recommended correction does not work and if it does work on the activation screen having to do the same when/if another screen comes up blank is DUMB!  Fix your software!

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[mkauz]

Did NOT work for Turbo Deluxe 2021.

I've updated drivers, set to 100% screen size, and set resolution to 800 x  600.

Nothing worked!!!

HELP!!!  PLEASE!!!

[DoninGA]

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@mkauz wrote:

Did NOT work for Turbo Deluxe 2021.

I've updated drivers, set to 100% screen size, and set resolution to 800 x  600.

Nothing worked!!!

HELP!!!  PLEASE!!!

---

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[5flavors]

Had the resolution problem with the activation window.  May have been scale, not sure but after wasting over an hour, I am in.  now I am getting a blank screen when I go to the state tax tab,,  I know the state forms are probably not ready yet but normally it lets you sign up for an email for when they are.  I am back at the original resolution after going thru the problem with the activation window. 

Come on Intuit, do you have a decent test protocol.  MAkes me wonder how safe it is to use your software.  Companies usually get better with software but this does not feel so.

[DoninGA]

@5flavors The state software is not yet available.  If you try and start a state tax return the program will pop up a window for you to download the state program.  See screenshots -

[garyh99]

mkauz,  You did not indicate that after you pulled up the blank Activation screen you went to Display Settings ( right click on unoccupied portion of the home screen then left click on Display Settings) and used the Scale and Layout box to change screen scale.  That appears to be the necessary step to enable the Activation screen to be populated.  Then follow the rest of the directions on my listing.

[5flavors]

it may be on your machine, which is what it did on mine in years past.  This year it just opens a blank window and the only thing you can do is hit the x on the upper right to close the window.  My PC us current and powerful,

[5flavors]

yes, that is what I sis but it took quite a few settings to get it to work and also seemed to populate slowly but maybe that was just my frustration since this issue was reported last year.

[sashbee]

Changing the resolution allowed me to see the activation screen but then I was unable to enter numbers into the entry box.  Still can't use Turbotax 2020.