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Good morning,

Why am I receiving this bill when you’re fees you should have been deducted prior to sending off federal taxes and or state taxes. Please advise. Thank you.

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2 Replies

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You misunderstood how the payment of your fees is handled by "refund processing."



When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  TurboTax was not paid immediately when you filed your tax return.  


TurboTax waits for your fees to be paid while you wait for the IRS to issue your refund.   Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.




Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.


What is Refund Processing Service?





Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 


You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 









**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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If you request to have your TurboTax account fees paid from the federal tax refund, those fees are deducted when the IRS issues the tax refund.  If the tax refund is delayed by the IRS then TurboTax will send you 4 emails requesting payment before the fees are debited from your account.


See this TurboTax support FAQ for payment of the account fees when the IRS delays the tax refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto...

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