Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Showing results for 
Search instead for 
Did you mean: 
New Member

Being charged for tax help when i make under a certain amount

2 Replies
Level 15

Being charged for tax help when i make under a certain amount

Have you filed yet?  You have added the LIVE extra help.  How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

Level 15

Being charged for tax help when i make under a certain amount

TurboTax fees are based on what product is used to prepare the return, plus any add-on features.  Folks using Free Edition do not qualify for phone support but have other options.  You appear to be using Live Deluxe, an optional feature which adds additional expense.   In the Live products, you are paying extra for on-demand live help from a CPA/EA expert, and that product also includes a review of your return prior to filing.   It can be removed if you want to use regular Deluxe (without Live).   I'll also tell you about the IRS Free File options that you may qualify for.


FAQ:  What is TurboTax Live?


FAQ:  How do I remove TurboTax Live?


Were you required to upgrade from Free Edition to Deluxe because of something in your return and then ended up with Live Deluxe?

If you don't qualify for the TurboTax Free Edition (which is for very simple returns--essentially a Form 1040 only without any additional forms and schedules), and if you want a free product, you could consider the products offered by providers through the IRS Free File site.   TurboTax no longer participates in the IRS Free File program, but there are other providers. Some of them include free state returns as well.   When evaluating a provider, make sure your state is included, if applicable.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies