Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
Jamieea82
New Member

At the end of the review process, it asked me whether I wanted to pay via CC or by taking the fee out of my return, however we are active duty military E-5.

We should NOT be charged any fee.  Why did this year, Turbo Tax charge us?

1 Reply
DoninGA
Level 15

At the end of the review process, it asked me whether I wanted to pay via CC or by taking the fee out of my return, however we are active duty military E-5.

If you entered your military W-2 then you should not be charged for the Free or Deluxe online editions being active military with a pay grade of E-5.

Contact TurboTax support for assistance with this problem.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Dynamic AdsDynamic Ads
Privacy Settings
v