DoninGA
Level 15

Get your taxes done using TurboTax

If you entered your military W-2 then you should not be charged for the Free or Deluxe online editions being active military with a pay grade of E-5.

Contact TurboTax support for assistance with this problem.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax