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skamcdkj
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

When using my credit card to pay state tax transmission charge. After repeatedly checking back and about two dozen retries, Turbotax returns same error.

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26 Replies

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

it is constantly a problem.  do I have to wait until 2:00 am
lbMA
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

Same problem here. Am calling them now.

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

Same here! I've been trying to get through since last night. How can they charge so much money for their service and then not deliver?
rljensen
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

same problem. they owe us all refunds if we have to mail these out at 11 pm...























n_maher
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

FYI - the solution is to choose the option to process the credit card payment as a guest.  Do not try to log into your existing Intuit account to process the payment. I actually got a helpful call-back from TT's customer support last night which allowed me to process/file my returns.
bclubb99
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

i choose "continue as guest" for payment and it went through

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

It appears that TT's servers are overwhelmed. I kept hitting retry and eventually got through, but it took 1 1/2 houes because the same 'snag' continually popped up at each step of the process.
jdtangney
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

What the odds of there being heavy load on TurboTax servers during tax season.
Sage36
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

I'm having the same problem, and I have hit retry many times to no avail.
sarutter
New Member

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

Same here - for TWO DAYS!

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

If it is overloaded servers then shame on TT for taking all that money and giving poor service!

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

It had to do with some pop up blockers and something else. I called tech support and they walked me through it and stayed on the line until it sent.  They were pretty helpful.

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

thanks

Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

Anyone have specifics on how to solve?
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