Anyone else receive an email about promotion codes being incorrect and having not received the accurate discount offered? Refunds being given? Is this legit?

[rickbb13]

I cannot get a direct answer from TurboTax customer service, but the email looks legit. Seems odd.

[MichelleLO]

So that we can better assist you, would you mind providing a screenshot of the email you received? Please be sure to black out any personal information before posting the screenshot as Community is a public forum. 

[rickbb13]

[MichelleLO]

Thank you for the screenshot. We have confirmed that this is a legitimate email. 

[rickbb13]

It has been 3-5 business days per the email and I have yet to receive this refund/nor does my banking institution see anything about it on their end. I was advised by your phone Customer Service representative I would need to wait 30 days from the date I received the email to receive the refund eventhough it states otherwise IN the email. What gives? Please escalate this within my TurboTax account and have it rectified. Thanks!

[ShorttK]

Yes. This is what I received. They said they made a mistake and didn't put the "discount code" in the discount email...