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jeshu
Returning Member

After each update Tubotax Application keeps asking for License code to be activated

I’m unable to use turbotax 2020 on the computer I had installed. I’m trying to do my amendment and now the software wont open. Support said I activated the software too many times and they wont further assist and asked me to pay them for another license code $110. This is ridiculous

 

If this is not fixed I will stop using turbotax. 

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4 Replies

After each update Tubotax Application keeps asking for License code to be activated

Make sure that your computer hardware set-up is exactly how it was when the TurboTax software was installed.  Meaning any USB drives, printers, remote drives, etc. need to active when you start the TurboTax program.

jeshu
Returning Member

After each update Tubotax Application keeps asking for License code to be activated

no changes to the computer hardware

After each update Tubotax Application keeps asking for License code to be activated

Here's a FAQ for it that may help, but might not.

Turbo Tax asks for the License Code each time you start

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

After each update Tubotax Application keeps asking for License code to be activated


@jeshu wrote:

no changes to the computer hardware


Ok...That is one of the reasons a license code would be requested as has been documented by multiple users who were also asked for a license each time the software was started.  The fix was to make sure everything attached to the computer was the same as when the software was installed.

 

You should Never be asked for a license code when updating the software.  Something else is going on that needs to be addressed by TurboTax technical support.  Contact them again and if you get the same response ask for technical support or a supervisor.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

 

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