@jeshu wrote:
no changes to the computer hardware
Ok...That is one of the reasons a license code would be requested as has been documented by multiple users who were also asked for a license each time the software was started. The fix was to make sure everything attached to the computer was the same as when the software was installed.
You should Never be asked for a license code when updating the software. Something else is going on that needs to be addressed by TurboTax technical support. Contact them again and if you get the same response ask for technical support or a supervisor.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
