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Level 2

Question

Activation

Forum|Forum|6 years ago
January 18, 2020
6 replies
20 views

I downloaded/installed TT Deluxe for Windows. Activated just fine in Win7. I ultimately had to upgrade to Win10. No when opening TT in Win10, I need to activate. I enter the activation code and it says it's been activated the maximum number times! I installed/activated on one PC only, yet TurboTax says I can install on up to 5 machines! What gives....why is no longer valid?

TurboTax Deluxe Windows

RickG

Level 9

Hey @jolhoft,

Welcome to the community! I was able to find a possible cause and resolution to your issue. Take a look at this FAQ, it seems to be in line with what you are experiencing, but we may need to gather additional information if this doesn't correct the issue. https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

Let me know if this works or if you need further direction.

Respectfully,

RickG

kathyms21

Level 3

I tried all those steps and besides why should I have to mess with my router or configuration to use your software????? I think it's time for a refund because no one else on here has been able to get into Turbotax

jsbain

Level 4

Rather than just saying "reset your router" it would be more helpful if TurboTax could say exactly what ports/address is trying to be connected, or provide a way to test the connection.

I have this same problem. Obviously ttax is able to connect -- Wireshark shows it is talking just fine with some TurboTax servers. Yet getting the "we could not connect to your computer" error.

doug22

Level 2

Same problem here. Stupid solutions supplied. Super irritating.

I have launched and activated 3 times now and I certainly hope I don't get blocked on the fifth time like the one user did.

Intuit and Quicken just suck when it comes to supporting their products. Suck!

jolhoftAuthor

Level 2

I got a support ID#, then called 800-624-9066 for support. It took a bit of time, but I was finally able to get a new activation code and download. I tried it once to make sure it works! I'm not about to try it "five times" and find out it won't work anymore. I explained to the lady I spoke with that many others were having the same problem. She said she'd pass it on, but we all know how that goes! I'll wait to do my taxes when I have all my documentation on hand and the time to sit down and do it all at once. Good luck guys and gals!

JEPJR

Level 2

Got locked out of my 2019 Turbo Tax after 5 program starts. Called the 800 number and 1 hour later was back in business. They had me uninstall the existing Turbo Tax and then they pushed a new version to my Intuit account (yes, you have to have one or sign up for one) They gave me a new activation code, but the pushed version doesn't seem to require it. I have used it several times and it never has asked for the activation code.

I think it took longer to install and get working the 2019 version of Turbo Tax than the +25 previous years combined.

msanchezgb

Level 2

I have been using this product for 20 years. Never have I encountered this type of activation issue. At each launch it requires me to reenter my license key. I installed on another PC thinking this would fix the problem. I contacted intuit and for an hour and a half troubleshooted with support team. I asked to speak to a supervisor who "Rudely" informed me that she has read the instruction manual and I am misinformed by thinking I can install on more than one computer. This is false, it clearly says so in the documentation I received with my CD. I paid for a product and I expect it to work! I am beyond furious by the customer service I received and I will be returning for a full refund as this is within my 60 day grace period along with a letter stating why I am unsatisfied.

patel1942

Level 2

I have installed 2019 home & Bus version TT on one of my laptop, and them worked on some tax entries few days ago. today when I launch home & Bus version of the TT on the same computer, it is asking for license code again, and indicated that limit of 5 is exceeded.

Why TT is asking for activation code??

GregY

Level 4

TTax Activation is a mess. My issue was the result of using removable USB drives that made TTax think it was a different computer. Others have had issues with the local PC reach the TTax validation server during startup, making the software prompt the user for a new activation code. At this point, TTax doesn't have much credibility in this area. Call the tech support line and prepare for a long hold and a long call, but worst case is they will provide you a new code. But I'd try to posted solutions first, since it can be a loooong wait.

patel1942

Level 2

Thanks for your response. It confirmed my assumption. I wished Turbo Tax support people knew this as I have spent more than a hour with them with out any resolution.

motion6211

Level 2

I Bought tubotax standard edition, from costco and I have the activation code ready. Where do I enter the code?

MichelleLO

Level 15

@motion6211 Please see Activating TurboTax CD/Download software for assistance with where to enter the activation code.

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jordanwaywong777

Level 2

If I uninstall TurboTax 2019 from a computer, will it increase my computer limit to one more until 5 is reached?

KatrinaLO

Level 14

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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