2023 Return Rejected

[Adam98]

I filed my 2023 return on time. However it was rejected because I did not have the AGI correct. I have returned to TurboTax to try to refile, however it will not allow me to refile electronically. When I look at previous years returns, it shows me 2023, it shows as rejected, but will not give me the option to print, download or refile. I am at a loss as to how to file my taxes from here. Does anyone have any idea? Please help!!!

[Mike9241]

you can no longer e-file your 2023 return. print and mail. be sure to read the Turbotax filing instructions. 

[Adam98]

I know I need to print and mail, but there is no where in TurboTax for me to download or print. It does not show me that option for my 2023. It only shows as a rejected status. When I look at my 2022 return, it gives me the option but not my 2023.

[DoninGA]

@Adam98 

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year 2023 and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[Adam98]

These are the only options given under my 2023 rejected return. I do not have the option to download or print from this screen. I do for my 2022 taxes, but not 2023. I am at a loss. 

Your tax returns & documents

2023

Rejected

02/03/2024

Filed Federal Tax Return

TurboTax

Federal Refund: 

Rejected

02/03/2024

Filed Virginia Tax Return

Virginia Refund: $

Only TurboTax backs your taxes for the full life of your tax return. See details

Amend (change) 2023 return

My Docs

View order details

View efile details

Download .tax file

[DoninGA]

@Adam98 Since the option to download a PDF is not available, you will need to download one of the 2023 TurboTax desktop editions - https://turbotax.intuit.com/personal-taxes/past-years-products/

Then you will need to download the tax data file for 2023, Download .tax file

After the 2023 desktop edition is installed and started, click on the File menu at the top left of the desktop program screen.  Then click on Open Tax Return, browse to the location where you download the 2023 tax data file, it has a file extension of .tax2023.

If you purchased one of the 2023 online editions you will need to contact TurboTax support so that they can push a 2023 desktop installation file to your download account at no charge.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

A 2023 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.