2019 Limit Deductible Mortgage Interest Question Not working?

[kadjenter]

I have 3 1098's to report in 2019.

1.  A home which was sold in July, with the mortgage being paid off.

2.  A home which I purchased in September.  And this mortgage was sold and transferred before making the first payment.  However a small amount of interest and points was paid to the lender, and reported on the 1098.

3.  Then the mortgage in item 2 above was sold to another mortgage company.  The 1098 from this company reported the remaining interest which I paid in 2019.

Every time I answer "no" to the limit deductible mortgage question, the worksheet calculates the amount of my refund.  Then when I hit continue, it reverts the answer to "yes", and my refund is then federal taxes due.

Can someone help me?

[Kat]

@kadjenter A TurboTax Moderator is investigating this issue.  I've seen several users experiencing a similar problem in the Desktop (CD/Download) software.  Are you using TurboTax Desktop or the Online platform, please?

[kadjenter]

I'm using TurboTax Deluxe on a Mac desktop.

[Hjwilson]

We have sold a home in one state, bought  a new home in a new state (original loan was sold so there are 2 1098s for the original loan), and then refinanced the new home.  As a result we have several 1098s.  The SW seems to be adding all of the mortgage balances from all of the 1098s and says I need to limit our deductions.  How do we solve this showing when the largest mortgage was paid off and the loan was transferred by the original lender?

[Kat]

To All Users on this thread:

This issue has been reported for investigation by a TurboTax Moderator.  A couple of users have agreed to submit diagnostic files.  Hopefully a fix is in the works.  Thank you again for your patience.

[Kat]

I thought I'd share with you all another very similar running thread with users experiencing the same issue.  As soon as progress is made on this issue, you'll be notified.  

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/re-where-do-i-enter-the-second-1...

[ArtSF]

Has Intuit come up with a fix?  Seems odd that this is an issue since lenders have to selling off their mortgages and servicing rights for decades.

[Eman_77]

Has this issue been fixed? I can do the work around suggested be making the new loan servicer's beginning outstanding debt balance $0.00, but I am having issues with the California return as the software thinks the one loan is two loans and is above the $750,000 federal threshold. The software on the California return is asking for the home value and is making an interest adjustment, which I don't think is correct.  I would think there should be an update to the software or a work around by now. Can someone please help?