2019 Desktop Software Error Code 606 when I try to open the software. How to fix this and open my software?

[Critter]

This has a Windows update issue as the root cause  ... close the program, check for OS updates, install them then reboot your computer at least twice.   Then if you still have issues you will need to uninstall the program and install it again fresh.  

[Joe M]

Fix does not work

[DoninGA]

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@Joe M wrote:

Fix does not work

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Contact TurboTax support for this error.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter]

This is a Windows error not a Turbotax one ...   https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

[Joe M]

This is impacting a significant number of users.

Not sure whose error this is (would bet a combination of both) but after wasting 15 hours of my life I got past it no thanks to Intuit.

Problem was Deluxe installing as Basic. This resulted in activation error code (606) not matching (Basic software Deluxe code) after hours on support messing with windows installer to no avail I did what they said would not work. On uninstall from "add remove programs" I asked to "repair" Turbo Tax vs "uninstall". While it did come back as Basic at the end of the process it immediately jumped by itself into an update (to get the patch it needed) and success it started as Deluxe.  Activation code then worked.

Success

Hope someone from Intuit reads this. 

[VolvoGirl]

There is a support article for this

https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-launches-as-basic-and-gives-error... 

[Joe M]

Yes there is a support article and it does not fix the problem.  Did you read my post at all ?

[DoninGA]

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@Joe M wrote:

Yes there is a support article and it does not fix the problem.  Did you read my post at all ?

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Contact TurboTax support for this problem and the Error 606

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Joe M]

One more time... are any of you reading my post? I am trying to share a fix that works. I don't need support anymore.

[DoninGA]

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@Joe M wrote:

One more time... are any of you reading my post? I am trying to share a fix that works. I don't need support anymore.

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This is a user community forum comprised mostly of volunteers.  If the users have not had this same problem there is no way we can give you assistance.  The only assistance that can be provided to you would be directly through TurboTax support where you can speak directly with a support agent.  As stated in the Support FAQ it is happening to only a select group of users.  I personally installed TurboTax 2019 from a download and had no problems with the installation at all on a Win 10 OS PC.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or call and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[DoninGA]

I read your post and your fix needs to be discussed with TurboTax support, not here on a user community message forum.

[VolvoGirl]

I just posted the link for anyone else finding this question.

[Not Techy]

Thanks Joe M.  I followed your instructions and I too was able to get my code to work.  Very appreciative on this Saturday where there was no support help from Intuit with office hours Mon-Fri only.  Worked like a charm!!!

For other users, I was installing from a CD and not downloading from the internet.  Had already spent a couple hours frustrated when I came upon Joe's fix.  It worked just like he explained.  Start the Uninstall and when it prompts to either Repair or Uninstall chose Repair.  It then goes to the internet for updates.  Once you re-open TurboTax you can put the activation code in.  Just fyi for those who want to give it a try.  

[Ruthlilycat]

Joe M - TY!  That worked for me too!

To wit, anyone who didn’t see Joe M’s post above

on your computer

ADD/REMOVE programs
UNINSTALL
a box from Turbot Tax comes up you hit
REPAIR
& then DONE

& you’re good to go.  This is for those on WINDOWS computers.