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Why can't I input property taxes on 2024 software?

I get "We need a bit more info to see if you qualify". I have been using turbo tax for years. This looks like a program glitch.
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1 Best answer

Accepted Solutions

Why can't I input property taxes on 2024 software?

@lwbremer

 @gregorytcook

 @golphinut 

 @JM149 

@DoninGA 

 

 

I think I figured it out, at least how to get it to work properly in the interview...at least it did for me.

(Discovered by accident, BUT the software fix to prevent the problem in the first place, is still needed though).

__________________________
If you used that Property Tax entry field last year, and if you used a Supporting Details (SD ) sheet for putting it in last year, then the SD sheet transferred (empty) into this year's forms...AND...the SD sheet is somehow blocking the "interview" for the Property Taxes entry, to transition to the proper entry page.

_______________

My fix:

1) Switch to Forms Mode.

2) Open the Tax and Interest Deduction Worksheet

3) There should be a zero on line 2a of that worksheet....double-click on it.

4) Delete the worksheet by hitting the big red X

5) Either enter you Property taxes on that line....or...return to the interview and enter your property taxes using the interview ..as you normally would..should be OK now.

_____________________

 

I found that if I re-introduced a new SD sheet for that line...the interview still proceeded as it normally should. So deleting the transferred-in SD sheet from 2023 was the main fix. and starting a new SD sheet doesn't re-introduce the problem.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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24 Replies
MonikaK1
Employee Tax Expert

Why can't I input property taxes on 2024 software?

Taxes on real property can be entered either in the section on Mortgage Interest or separately in Property Taxes under Deductions and Credits, both in TurboTax Desktop/Download and TurboTax Online. Taxes on certain other property, such as vehicles, can also be entered in the Property Taxes section under Deductions and Credits.

 

I have not encountered any issues with entering property taxes in the 2024 program, as yet. Please provide more specifics as to what steps you had taken before you saw the message "We need a bit more info..." if you still need assistance.

 

Please see this tax tips article for more information about deducting property taxes.

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Why can't I input property taxes on 2024 software?

I'm trying to enter it under the  Property Taxes under Deductions and Credits section using the Mac version on turbotax premier.   When you click update button it displays Screenshot 2025-01-21 at 4.29.26 PM.png

When you click on enter info, it sends  you back to the Deductions & Credit screen.  You are caught in a loop with no ability to input your property tax deduction.

MonikaK1
Employee Tax Expert

Why can't I input property taxes on 2024 software?

Thank you for clarifying that this occurred in the Mac version of Premier. I've been informed that this issue has been elevated to programmers for diagnosis and resolution. 

 

We will provide an update when available. Please advise if the issue resolves itself in the meantime.

 

 

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Why can't I input property taxes on 2024 software?

The same happened in the window verson of the TurboTax as well.......

Thanks, I will wait for the response..

Why can't I input property taxes on 2024 software?

I am experiencing the same issue in Windows version of Turbotax Premier.  I know that last year I had a supporting document under property taxes and this year I imported that file... I am wondering if that is what is causing the problem here.  I am aware that supporting documents caused a problem elsewhere in the software  when recording medical mileage.  

AmyC
Employee Tax Expert

Why can't I input property taxes on 2024 software?

Once the property tax is entered in the mortgage section, the property tax button is not allowing additional information. You can either:

  • add all of the property tax together and put it in the mortgage interest section or
  • delete it from the mortgage section and enter it under property tax.

@JM149 

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bobvj
New Member

Why can't I input property taxes on 2024 software?

I have the same problem with Deluxe on Windows 10.  This is the first year where I don't have a mortgage or a 1098,  Not sure if that is part of the problem.

bobvj
New Member

Why can't I input property taxes on 2024 software?

Same for me.  Stuck in a do-loop

bobvj
New Member

Why can't I input property taxes on 2024 software?

Nope.   I don't have mortgage loans.  I answer NO.  I then go to put in my property taxes and it wont let me.  I then tried an experiment and pretended that I had mortgage loan of $1.  It then let me put in the property tax, but as soon as I went back and deleted the mortgage loan the property tax zeroed out and it wont let me add it manually

Why can't I input property taxes on 2024 software?

I don't have a mortgage, so I did not enter any values in that section.

Why can't I input property taxes on 2024 software?

I have the same problem with Mac version with TurboTax Premier.

Why can't I input property taxes on 2024 software?


@golphinut wrote:

I have the same problem with Mac version with TurboTax Premier.


This is a known problem.  See this TurboTax support FAQ to be notified when the problem has been fixed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/mortgage-loan/enter-property-taxes-paid/...

Why can't I input property taxes on 2024 software?

I can't enter it using Turbotax Deluxe on my Mac either.  Just goes in a loop and Getting help impossible.  Turbotax user since the 80's and it just gets more difficult to use each year.

Why can't I input property taxes on 2024 software?

I don't have a mortgage and it still will not let me make an entry.  

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