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Who should I contact if I believe there is an error in TurboTax?

 
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4 Replies

Who should I contact if I believe there is an error in TurboTax?

You should first describe it here in the forum since it may be a known issue, or someone may be able to explain what you are experiencing.   This is a public Internet forum, so don't post any personal info.

 

You also need to mention if you are referring to Online TurboTax or desktop software (CD/download), and what edition--Free, Deluxe, Premier, etc.  And if desktop software, what tax year.

Who should I contact if I believe there is an error in TurboTax?

The issue is related to foreign income exclusion. The number from the software is 10K+ lower than the number I calculated. Since to calculate the exclusion needs data of personal income, I was looking for answer from Intuit employees.

 

Thanks anyway.

Who should I contact if I believe there is an error in TurboTax?

 

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Who should I contact if I believe there is an error in TurboTax?

Without more info, I'm really taking a jab in the dark but double check your answers when TT walked you through the section, especially if you lived & earned income in a foreign country.  Below is a short article from TT.  Hope this helps.

 

https://ttlc.intuit.com/community/income/help/do-i-need-to-report-foreign-income/00/25597

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