What can I do if I never received December 2021 child tax credit but Letter 6419 shows the amount as if I did receive it?

[reinault321]

Does anyone know how I can claim that month on my taxes?

[ErnieS0]

Check your online account. Your amount on your letter may differ from the amount in your online account.

Go to your IRS online account for the latest information. If the advance payments total differs between your Letter 6419 and your online account, use the total in your online account. 

See: Advance Child Tax Credit Payments in 2021

Missing payment

If your online account shows a payment for December, you can ask the IRS to trace your payment.

If it is determined the payment was not received or was returned, IRS records will be updated, and you can exclude the payment from the amount of advance Child Tax Credit payments you report on your tax return.

This will allow you to claim, if eligible, the missing payment with your Child Tax Credit on your 2021 return. Contact the IRS, as soon as possible, from 7AM to 7PM local time at 800-908-4184.

When you call the IRS, you must provide the following information about the missing payment: the payment date, method, status, and amount that is displayed in your Child Tax Credit Update Portal.

[Patt1974]

I received the same notice when my return was reviewed.  I never received the Letter 6419 and did not make any advanced child credit payments.  I do not have any dependent children.  How do I fix this on my return?  I cannot find the area anywhere.

[FangxiaL]

Follow these steps to fill out Schedule 8812:

With your federal return open:

1. Click on Show more next to You and Your Family under Deductions & Credits
2. Click on Start or Revisit next to Advance payments, Child and Other Dependent Tax Credits 
3. Answer the questions on the screens that follow

1. Done

@Patt1974