Check your online account. Your amount on your letter may differ from the amount in your online account.
Go to your IRS online account for the latest information. If the advance payments total differs between your Letter 6419 and your online account, use the total in your online account.
See: Advance Child Tax Credit Payments in 2021
Missing payment
If your online account shows a payment for December, you can ask the IRS to trace your payment.
If it is determined the payment was not received or was returned, IRS records will be updated, and you can exclude the payment from the amount of advance Child Tax Credit payments you report on your tax return.
This will allow you to claim, if eligible, the missing payment with your Child Tax Credit on your 2021 return. Contact the IRS, as soon as possible, from 7AM to 7PM local time at 800-908-4184.
When you call the IRS, you must provide the following information about the missing payment: the payment date, method, status, and amount that is displayed in your Child Tax Credit Update Portal.
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