Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

[Alliee20]

I am having another tax place in my era to check this out that will look it over and free of charge and if anything needs to be fixed there will be a charge. I think I am dome with online returns. I have had no trouble using them in the past. But this year is different. I told the lady that answered the phone what happened and she went and asked someone else if they could do what I asked they could take a look at it and fix what needs fixing if anything needs to be corrected then they will be a fee.

We have to prove they have done something wrong If I can get back the 4200 that was taken from me I still will not be satisfied I think a class law suite is in order

[Alliee20]

take it to an open tax preparer in your era call them first and tell them what happened. They may look at it for free there will be a charge if they have to file a correction for you. I'm not standing by and let them take my money even with an extra fee it is worth it to get some more back

[Alliee20]

I didn't use turbo tax because they said it was free when I got done they wanted 125 so I deleted my stuff and went to tax slayer not knowing they were part of turbo tax. I knew they were going to charge me, but I had to ask them to take the fee out of my return when it came down to it. I'm guessing you did the same. I think that is where TPG came in but not sure or why.

[AlyssaLuis101]

We are also thousands short on our refund and just got our IRS letter. We have no dependents and did not make over 100,000 from last year. Has anyone had any luck on getting their full refund?

[Alliee20]

not that I know of

[VolvoGirl]

@AlyssaLuis101  

That sounds like the list of generic reasons they give if they changed the Recovery rebate credit on line 30.  How much is on 1040 line 30?

Did you not get the 3rd Stimulus payment?  Or qualify for more?  Line 30 is only if you didn't get the full amount or qualify for more.  The IRS shows they already sent it to you.

Double check your bank statements and Check your IRS account (both accounts if married)

Your Online Account | Internal Revenue Service

If the IRS thinks they sent it to you but you didn't get it request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...

[HopeGene24]

I'm dealing with the same situation. This is ridiculous.

[SanGirl219]

I logged into my bank and used a filter by name of company. My bank showed 2 deposits within 2021 which totaled to the 1400 government stimulus, minus the purchase use of TurboTax.  It is kinda sketchy that they decided to deposit the amount in 2 small chunks, but as long as I got the full amount (minus TurboTax usage) then its fine...I guess.

Also, it was easier to get an explanation out of the IRS then it was from TurboTax.

I tried to get an explanation from TurboTax it took me 1 1/2 hours to end up with no explanation.

But after waiting 10 min for an IRS agent I was able to get a full explanation within 5 minutes and knew where to look next.

I think in terms of TurboTax they would do better to pay for better training for their employees...and get more employees to begin with.

[vwmrbill11]

When do i get thedifference   Bill Lieb

[AAnne4488]

I also received about 3,000 dollars less than I was supposed to. I checked my bank account several times to make sure I never received the third stimulus payment and I have not and a paper check I would have deposited into my bank account as always. I also entered that I received my child tax care credit as well. What's going on?

[Jj1717]

Our was supposed to be 4090 and received $818. I don’t remember the govt last year saying here is some money now. But you will not get a return next year. The govt has screwed us everywhich way. They squabble over giving its citizens a few thousand bucks. But let’s send BILLIONS OF DOLLARS OVERSEAS. THE IRS NEEDS TO GO. IM SICK OF THIS CORRUPT SYSTEM. 

[rise22]

First of all, no stimulus checks were taxable.

Second, I did not authorize the IRS to give out my PRIVATE information to SBTPG (such as my bank account, etc.).

Third, there is NO FEE when e-filing - so why did SBTPG charge me $60???

Fourth and Final - The IRS sent a letter explaining their incorrect refund amount - and it does not match anything that I sent to them.  Especially the taxable income amounts.

[Batmanvara]

Did you ever get the remainder of your refund?

[Alan001]

My Federal refund was also $2,910 less than what Turbo Tax calculated.  Why? I reviewed my return with no errors found and no messages from Turbo Tax about this change. 

[DoninGA]

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@Alan001 wrote:

My Federal refund was also $2,910 less than what Turbo Tax calculated.  Why? I reviewed my return with no errors found and no messages from Turbo Tax about this change. 

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Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, you will need to wait for the IRS to send you a letter which will have the changes the IRS made to the return which changed the refund. If you disagree with the IRS there will be a procedure in the letter to dispute the IRS changes.

If not, and you requested to have the TurboTax account fees paid from the federal tax refund, then you will need to contact the third party processor for the status of your tax refund, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228