Receiving “AZ tax credit too large” message and forms won’t send

[Fondue2]

I maxed out the allowed MFJ amounts for Arizona QCO, QFCO, and public school tax credits, but I’m receiving a message saying the amount is too large when the info is being reviewed.  The amount I’m claiming is $2,511 and our state tax liability is a little under $6000, and we took the standard deduction on our federal return.  In previous years I’ve claimed larger amounts when donating to a STO and have never run into this problem. I don’t know what I can do to remedy this.

Because of this problem I can’t e-file, so I thought I’d just mail in the state return.  When I opt for e-filing federal and mailing in state, I get an error message stating one of the formsets can’t be sent (uh, yeah, because I chose to mail it), and neither of them get sent.

[Vanessa A]

Are there any errors on your federal return at all?  Does the state switch back to e-file at some point prior to getting to that point?  This will happen if you go back into the return and then try again to file.  It reverts back to e-file. 

 

[Fondue2]

There were no federal errors.  This was the only error that came up.  The option to e-file does come up, but when I go to do that, it won’t go through because of the error. I just kept going in circles with it.  I ended up using another provider and it went through with no problem.  How do I go about getting refunded the fee I paid to Turbo Tax?

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?