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Level 3

Solved

Its Deductible Still broken?

Forum|Forum|6 years ago
December 28, 2019
8 replies
4 views

Using TurboTax Premier - It appears Its Deductible is still not working. Does anyone have any fixes? The one I saw about signing out, signing in and using older version is not working for me.

TurboTax Premier Windows

Best answer by burgyathome

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

For anyone looking for the answer to my question: The answer from the support person is that the way it was done previously is no longer done. Now, one has to create an Its Deductible account, input there and transfer to TurboTax. The TurboTax software has not been changed to remove that Add/Edit items option. SO... bottom line is the way to do it has changed even though the software may not show that path.

Critter

Level 15

Importing from It's Deductible never works before the end of the year as a rule ... wait until after the first.

beha2002

Level 2

It's past the 1st of the year and it still doesn't work. So whats your explanation now??

xmasbaby0

Level 15

Happy new year--a couple of days have passed and it is now a weekend. Patience will be needed as the software is fixed, updated and readied for the tax season. Since the IRS will not be accepting returns until the end of January there is time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

rjs

Level 15

See the FAQ at the following link.

ItsDeductible unavailable for import in TurboTax Online

burgyathomeAuthor

Level 3

Not using TurboTax Online - have it loaded from CD on desktop

tygrtchr

Level 7

Make sure you are using the same user name and password for both ID and TT. The "bug" should be fixed soon. They are working on it.

burgyathomeAuthor

Level 3

Confused: I have never had an account for ID. In the past, I just input the details using TT. Is this something new that one has to have an ID account?

Critter

Level 15

Let me try and explain once more the issue:

In previous years, I did not have to create an ItsDeductible account, log in, input or import anything except in TurboTax. When I would select the "Guide Me" button, TurboTax allowed me to input the details. It did not take me to a different site.

Now, it continues to the button (as it did in previous years) which reads Add or Edit Items. However, when you add items, it does not save them. This is the screen that shows up. There is no option to save the item and it does nothing.

Hopefully this helps everyone understand the issue clearly.

rjack809

Level 2

Its Deductible is not working January 10, 2022. When will it be fixed?

TerukoL

Level 13

Could you clarify which version of Turbo Tax that you are currently using? Importing your charity donations from ItsDeductible doesn’t require TurboTax Deluxe or above. But if you’re in TurboTax Free Edition or TurboTax Live Basic and adding your donations caused you to have a Schedule A (itemized deductions), then you’ll have to upgrade to TurboTax Deluxe.

Please click the following Turbo Tax Help Articles for additional information:

How do I enter my 2021 charitable donations in TurboTax?

How do I import my donations from ItsDeductible?

@rjack809

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beha2002

Level 2

This is the message that keeps coming up. Please fix. Using turbo tax deluxe.

HeatherPLO

Level 14

If you are still having issues, please reach out to Customer Support via the Contact Us page here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jshambl

Level 2

Tried reaching out as requested. Spent 45 minutes with a self-described "trainee" who was not even able to determine who to ask for help and was able to offer no other resolution than 'try again later'. is the issue going to be fixed or am i going to have to manually re-enter the dozens and dozens of items ive already keyed into itsdeductible?

DaraLO

Level 12

@jshambl The program is being updated; please check back next week for a resolution.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

rodgantan

Level 2

I'm trying to document a recent donation (clothing items) on ItsDeductible. When trying to find the value for the items I donated, it appears the search function can't even find 'hat' or 'shoes'. Nor does the "browse' function appear to be displaying the usual categories. Is anyone else experiencing this?

Critter-3

Level 15

The 2022 section is not yet functional ... try again next week.

gr8heron

Level 2

I'm using windows 11 and I get to the Its Deductible screen to do the import and I say yes I want to import and the program won't allow me to enter my credentials. I can't click in the field. I try and the cursor won't. I thought it might be an issue where I didn't see the cursor but its not that either...I type and nothing populates the field. Is it broken?

beha2002

Level 2

yes, it's broken. They have known about the problem for a month and they haven't fixed it. I had to re enter everything on turbo tax, because I was tired of waiting for them to fix it. The same thing happens every year, you would think that they would have learned by now.

lilbones11

Level 2

I've been using this program for years and this is the most frustrating year of using it to date. @intuit You need to get it together!! Having to go in and change screen resolution is REDUCULOUS and not a solution. Fix your **bleep** software!!!! I'm about ready to punt this program! Seriously-test your software before you release it or Windows does another waste of time update-this is just stupid!

ItsDeducted

Level 1

Came across this thread. ItsDeductible is no longer available - here are the details if you want more info on this on what you can do next. Hope this helps!