Importing ItsDeductible Data Into TT 2024

[Just85]

I can’t get ItsDeductible to import into my Deductions and Credits on my TurboTax.  I get no data or account found! I’m sooo frustrated! 

[hrmax]

Don't bother calling for support. Spent almost 2 hours across 2 different calls and basically they just walked through the various TurboTax screens over and over again. Basically refused to create a bug/issue ticket with the technical teams and told me basically I could either switch to the desktop version of TurboTax or cross my fingers and hopefully it gets fixed even though no tickets to fix were actually created.

[MarilynG1]

If you're using TurboTax Online, close the program, and clear your Cache and Cookies, between attempts.  Make sure you're on the 2024 tab in It's Deductible.  It might be opening to the wrong year.

@Just85 

[seansrs968]

I did as you suggested and nothing. 

[CH4433]

Have you had any luck?  I was on the phone today with TT for 3 1/2 hours.  We exhausted their possible fixes.  They told me I’m going to have to enter everything by hand.  I REALLY don’t want to as we do a lot of item donations.  I am using the desktop version on my Mac.

[seansrs968]

Nope no luck here either :(. Really sucks that this does not work or interface with TT. I am not sure how some people are able to get work.

[hrmax]

This is kinda comical. Spent multiple hours over multiple calls on the phone with them as well and they refused to create a bug/ticket for the engineering team because I was the only one encountering this apparently. They also told me the solution was to go buy the desktop version of TT but sounds like that doesn't work either. 

They basically blew me off and I had to add my donations manually. This really is the worst customer service in the history of customer service. Wasting my time on the phone doing the same thing over and over again, denying there is an issue, telling me that I'm the only one with the issue despite not having a way to actually track the number of users who have the same issue, and then telling me I have to go buy another one of their products (TT desktop) to resolve the issue even though they had no way to verify that would actually resolve the issue.

[CatinaT1 · Accepted solution]

TurboTax is working to improve the process, but in the meantime, please only use alphabet letters and spaces in your ItsDeductible descriptions. Removing any special characters, including quotes, apostrophes, etc. will allow for a successful import.

@hrmax @seansrs968 @CH4433 @mncurrys @Just85 @Debklutz88