I have m ore than $11,000 in medical expenses. I checked YES but still unable to enter medical expenses. I am not a happy camper.

[SweetieJean]

Try using a different internet browser.

[murphey]

1) We are not in the Dark Ages of the web anymore. Any company that markets a web-based product must verify the product against the 4 major web browsers and made sure that the product works the same and correctly on all 4 browsers.
2) I'm not using the web product, I have the DVD version
3) Thank you for playing, you may pick up your consolation prize at the door.

This is a failure of the software implementation not the browser. Somewhere in the code, a flag has not been set or unset to allow entry of medical expenses.

[murphey]

In three months no one has a better answer than try another browser? Not a very informative group. Time to complain to corporate about poor software.

[DoninGA]

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@murphey wrote:

In three months no one has a better answer than try another browser? Not a very informative group. Time to complain to corporate about poor software.

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Health care insurance premiums and other medical expenses that you paid with out of pocket funds are an eligible medical expense that you can deduct using Schedule A for itemized deductions. However, only your total medical expenses that are greater than 7.5% of your Adjusted Gross Income (AGI) can be deducted. Your total itemized deductions reported on Form 1040 Schedule A must be greater than the standard deduction for your filing status to have any tax benefit.

Standard deductions for 2020

• Single - $12,400 add $1,650 if age 65 or older
• Married Filing Separately - $12,400 add $1,300 if age 65 or older
• Married Filing Jointly - $24,800 add $1,300 for each spouse age 65 or older
• Head of Household - $18,650 add $1,650 if age 65 or older

To enter your medical expenses -

• Click on Federal Taxes (Personal using Home and Business)
• Click on Deductions and Credits
• Click on I'll choose what I work on (if shown)
• Scroll down to Medical
• On Medical Expenses, click the start or update button

Or enter medical expenses, sch a in the Search box located in the upper right of the program screen. Click on Jump to medical expenses, sch a

[macuser_22]

Exactly what problem are you having?

It is under "Deductions ans Credits".

[murphey]

Once again I will explain, since it appears no one read the original question.

1) I know IRS rules, this is NOT an IRS issue.

2) The problem is the SOFTWWARE!

All fields on medical expenses past the HSA page are greyed out on Easy Step and locked (unable to enter anything) on Schedule A and the related worksheets.

This is a SOFTWARE problem for Intuit to fix, not an IRS rules question.

And as a side note, I really don't care about badges or the number of messages I've read or responded to. This is not an entertainment site (or shouldn't be).

[murphey]

And let me add that the amount of medical expenses is irrelevant. The state of Colorado does not have a minimum limit before the expenses are applied. The first $1 of medical expenses are applicable on Colorado state taxes, hence the need for this to be fixed.

Looks like H&R Block is going to get more money when I buy a copy for this year.

And I hate the "badges". This is not a contest, this is not summer camp. This is a business.

[murphey]

And one more....with H&R Block I don't have to keep updating the operating system every year. Nor do I have the hassle of the password/key problem.

[DoninGA]

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@murphey wrote:

Once again I will explain, since it appears no one read the original question.

1) I know IRS rules, this is NOT an IRS issue.

2) The problem is the SOFTWWARE!

All fields on medical expenses past the HSA page are greyed out on Easy Step and locked (unable to enter anything) on Schedule A and the related worksheets.

This is a SOFTWARE problem for Intuit to fix, not an IRS rules question.

And as a side note, I really don't care about badges or the number of messages I've read or responded to. This is not an entertainment site (or shouldn't be).

---

This was the original question - 

I have m ore than $11,000 in medical expenses. I checked YES but still unable to enter medical expenses. I am not a happy camper.

Now you have entered that you are having problems past the HSA page.  Since you are seeing blank pages, try this -

Save the tax return and close the TurboTax program.  If you are using Windows -

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists.

[macuser_22]

I see nothing about "grayed out" in the question.

Are you using the Mac or Windows version on installed on your computer.

Exactly what is the name of the screen (on top of the screen) that is "grayed out"?

Are you entering in the Federal interview or state interview?   (Medical expenses can only be entered the Federal interview then they will carry into the state.)

[murphey]

Not running Windows - Mac on the OS required by Intuit.

The application is always closed after I work on it.

Thank you for playing.

[macuser_22]

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@murphey wrote:

Not running Windows - Mac on the OS required by Intuit.

The application is always closed after I work on it.

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Always closed?    What do you mean - "closed"?  

Exactly what happens?

[murphey]

"Save the tax return and close the TurboTax program. "

If you need to ask what "closed" means, thank you for playing.

[macuser_22]

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@murphey wrote:

"Save the tax return and close the TurboTax program. "

If you need to ask what "closed" means, thank you for playing.

---

You are not making sense or giving any information  so that anyone can help understand  the problem.

And insults do not help.

When you "quit" TurboTax it will ask to save it. What is the problem? 

If you want help explain in detail.  Exactly what are you doing and what is the problem?