Help- I keep getting this page "Improvements or replacements installed for enabling property" that lists various items like windows and central AC but won't let me skip.

[Poppy1732]

We added solar panels only. I said "no" to the option just before this page, but it won't let me past without selecting an item we added when we didn't add any of them.

[LaShaunA3]

Can you try deleting the form and re-entering the information? 
 

To delete the form:

1. Open or continue your return.
2. Select the Jump to link in the search results to get to the summary screen (Energy Efficient Home Improvements )
3.From here, you can select the trash can icon to delete.



How do I view and delete forms in TurboTax Online?
 

[fibberty]

I have the same problem. Every time I try to delete the form by saying "no" on the header page you mentioned, when I go back to say "yes" and enter the credits I'm claiming, the check box on enabling property is still checked (I didn't make enabling property changes this year) and I can't uncheck it (it won't let me leave the screen when I try). I also tried saying no to the "enabling property" initial question and go back to that screen again later, it's still checked and flagged as an error. Entering 0 for the value of it also doesn't work. My return has been rejected by the IRS because of this.

[Poppy1732]

I got help! I called TurboTax directly and spoke with somebody. It took a few people but I finally got an answer. I tried to do the deletion of the form, and it didn’t do anything I ran into the same problem, so they said to check one of the water heater boxes, either if you have electric or gas, and then put zeros in for the amount. Then at the very end, it came back and asked me to make two corrections, and I was able to uncheck the box at that point and remove the zeros in order to submit my form without them. Both my federal and state were accepted. I hope this helps! 

[crsimon53]

I tried this but it didn't work for me.  You can't uncheck the box in the last step indicated here.  TurboTax needs to fix this glitch.

[crsimon53]

jump does not work.  there is no way to delete form that i can find.

[crsimon53]

the interrogatories do not recognize the answer "no" on the page at the bottom of this response.  You answer no but then you get the page just below which requires you to choose something you are not claiming.    It will not let you move on until you choose one of the items.

TurboTax can you advise when this will be fixed?  I cannot file until there is a solution.

[AmyC]

I am not experiencing your issue. I do see one issue on line 17b -it is being fixed -regarding the address of the property. It sounded like Poppy was on to something with fixing the errors in review.

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

1. Delete the form 5695 (and any worksheets with it first), if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form 5695
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

If all else fails,   contact support.