AmyC
Employee Tax Expert

Deductions & credits

I am not experiencing your issue. I do see one issue on line 17b -it is being fixed -regarding the address of the property. It sounded like Poppy was on to something with fixing the errors in review.

 

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

  1. Delete the form 5695 (and any worksheets with it first), if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.

Desktop version: 

  1. Delete the form 5695
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

If all else fails,   contact support.

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