Form 8911 Line 1 Error

[davedogcaddy]

I have been using the Paid desktop version of TurboTax since 2005! Nearly 20 years. This mess was the last straw for me. Yesterday I filed my taxes with one of the listed IRS "trusted partners". Federal was free, State was $14.99 - and no shenanigans at the end like charging extra for e-file like TurboTax does. Numbers came out identical. Form 8911 worked fine and my Federal has already been accepted. The IRS updated this form a month ago. There is zero excuse for a company as big as Intuit to keep delaying this. I've requested a refund for the TurboTax software. 

[harleypan86]

@Wikhan67 that's too bad. You lost maybe $1000 😅

[morsecp]

@Wikhan67 why would you lose your EV tax credit waiting a week? 

[wjl22]

Date is now 3/3. TT is incompetent.  I'm getting a refund and mailing my taxes today. 

[yfrow1123]

Hi - I just checked the status of Form 8911 in TurboTax.  The release date got pushed to March 3!  What is going on?!

[wjl22]

Spoke to TT Intuit support and they acknowledged its a TT problem to fix not IRS.  I questioned why they are not working to fix it 24/7 in midst of tax season and was not given any good answer. She said they HOPE to have it fixed by 3/3. A company like this deserves to go out of business. Move on to another product. 

[jlawr1]

When will fix be available?

[Doxtrot114]

Says update on 3/3 now. Unacceptable 

[datoucai]

Let's all stop using TurboxTax next year. This is beyond frustration and they should not stay in this business if they are so incompetent like they are now. We as customer deserve better. 

[Prasadan]

Is there a way to get notification when TurboTax makes the updates? Not a good customer experience if Turbo Tax is the one that is holding up tax submission and refunds 

[Anonymous]

This is messed up! Pushed out to 3/4. Can someone recommend alternatives to TT that actually let you e-file with 8911 form? 

[SROak]

First, TurboTax said that they were "planning to make updates around this" Form 8911 error "by 02/21/2024".  Then TurboTax changed the date to "02/29/2024"

Then the date was changed to "03/01/2024"

Now, tonight, the date is "03/03/2024"

Why can't TurboTax post the update???  I don't know if I can claim this credit or not.

[nickrgeorge]

I called TT today and spoke to someone (Diane L - WSOL  Product Specialist) in their resolutions department.  To prove how clueless their team is, she pointed me to a draft of form 8911 on the IRS website dated Feb 5, to which I corrected her that the final version (also live on the IRS website) was posted Feb 13.  After going absolutely nowhere with her, I hung up and called back, then spoke to someone else (Gloria G), who acknowledged the final form, but apparently it isn't good for e-signing. From what she saw on her end, the estimated e-file date is still Feb 29, which doesn't align with the 3/4 date we see online. I'm giving them to the end of this week, then bailing on TurboTax completely.  This is embarrassing, and makes me question TurboTax's integrity altogether.

[shawnclark70]

The same thing happened to me. I am debating on filing a complaint with the FTC as it was billed as free and heavily pushed to a paid service which did not indicate any issues until I was ready to submit.  I have read that many have filed paper claims with acceptance about a month ago. I am beginning to become very frustrated with the constant push of the "ready" date.

[shawnclark70]

now March 4th