You're stealing from people. When I request my money back for services I do not want, it shouldn't be an issue. Maybe I didn't understand what I was looking at or simply didn't realize how MUCH I was being charged.. I shouldn't have to jump through hoops to have MY money returned to ME. GREEDY GREEDY. Good for you. You got that money. But you will not get a penny of my money in the future. Nor will I refer a single person to Turbo Tax, as I have in the past.
you just lost a customer.
Disgusted by corporate greed,
Julie Shantal
Get Outlook for Android
Subject: In Response to your TurboTax Refund Request
Dear Julie Shantal,
We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
If you would like more information about our Satisfaction Guaranteed Policy, you can read more here:
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
