Needs Review message

[himechad]

The 'Needs Review' for Jobs-related Expenses is holding my return up.  It calculates almost $3k in deductions, from the worksheet, but isn't bringing the figure into the primary return and keeps displaying the 'Needs Review' green lettering.  Obviously, a software glitch....is there an ETA for a patch?  Thank you for your time, Chad 

[papa281]

I and hundreds of others are having the same problem with the Need Review messsge in Job-Related Expenses. But I had no problem E-Filing. 

[RachelW33]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

@himechad 

[courtier]

I just wasted 2.25hours with Intuit customer service going around and around in circles on this exact issue only to be hung up with no further action taken. They kept trying to get me to buy live tax advice and I kept telling them this isn't a tax issue, it's a software/technical issue. 

Still waiting for an acknowledgement that this is a software issue and a fix for said issue.

[papa281]

The same Glich was also with Business Income but they did an update and that one was fixed.  This one under Job Expenses was supposed to be fixed last week but nothing. You can never get anyone at Turbo Tax who is a software tech to talk to.  So frustrating!!!!!

[wrbhhome]

Hello ...

Having the same problem as others with respect to the 'Needs Review' flag on the Job-Related Expenses bucket

Token # is: 

[removed]-58917557

Hopefully TurboTax SW developers can resolve this bug soon .. 😉 

Thanks much,

bill black-hogins

[email address removed]

[phone number removed]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[courtier]

Turbotax Home & Business, latest updates as of March 16, 2025

MacOS 14.7.4

[kenzo_baby]

I correctly entered ,y home office info and the needs review error message keeps coming up. There is a glitch in the Software

[kenzo_baby]

call the helpdesk

[kenzo_baby]

Last year I had about 6K in home office expenses. this year it is slightly more. TT24 however keeps saying that it "needs review".  I tried this on my MAC and on my INTEL PC. The calculations are having a software glitch and this needs to be corrected by Intuit ASAP. it shows 0 home office deductions will the needs review error exists.

[wrbhhome]

Yes ...

there is a bug and quite a few people have pointed this out but so far, NO resolution from Turbo Tax and ...

It appears the one agent that requested information from us, has now gone radio silent.

Taxes are due in less than 30-days ...

TURBO TAX people ... PLEASE kindly response to this issue

[Vanessa A]

As I go through I do not get the Job related expenses error.  I do see that you are taking the home office deduction for your state, which does allow it.  The federal return does not allow employee job related expenses. 

When I walk through the smart check, I do not get any type of error regarding the home office. The text on the form for the worksheet is all in green, blue and purple, there is no red indicating an error.  Do you still get this error when you go to the review section?

@wrbhhome 

[Vanessa A]

For federal, you cannot claim employee job related expenses or a home office deduction as an employee.  Depending on which state you live in, the deduction may be allowed. Having $0 for the federal return as the deduction is not an error if you entered employee home office expenses.  This is correct under the Tax Cuts Job Act of 2017. 

@kenzo_baby

[4jenns01]

After researching, I was able to find the information that you posted. I guess the software should put ZERO for FED instead of Needs review, or they need to add another check box that None of these apply for FED, so it isnt confusing.

[4jenns01]

no fed dedcution, so you just need to review the final for errors and if it passess for Fed your ok. You might get a deduction for State. I guess its new for 2025 for no office FED deductions.