The IRS is sending out letter 6419 to you. It will show the amount of advance child tax credit that you received during 2021. Enter the information from that letter carefully. The remaining amount of CTC that you can receive will show up on line 28 of your 2021 Form 1040.
Oh....and 8862 is not the form for the child tax credit. 8862 is the form for earned income credit. If you are getting earned income credit it shows up on line 27a of your Form 1040.
The form for the child tax credit is 8812 and the CTC shows up on line 28.
Just setting the record straight since there is already enough confusion about the child-related credits.
The child tax credit is in Federal>Deductions and Credits>You and Your Family>Child Tax Credit
Did you enter your child as a dependent in My Info? Did you enter the child's Social Security number?
Go though all the screens in You and Your Family. Just answer the questions about the advance child tax credit payments you received. You do not have direct access to the forms with the online software. After you have answered the questions then look at your Form 1040.