I'm trying to enter multiple homes under "how many homes had qualified energy property installed" and even though I enter both with complete addresses I get a red pop up?

[cherylkrisko]

The pop up says "need to enter a complete address"?

[AmyC]

Two possibilities:

1. Some items are restricted to principal residence while others include a second home, just not rentals. Qualified energy efficient improvements are limited to your principal residence. Residential energy does allow a second home.

Please double check the credit you are taking and the homes allowed. About Form 5695, Residential Energy Credits 

2. You may have a piece of stuck data:

Follow these steps:

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.