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The child tax credit for 2022 was $2000 per child UNDER the age of 17, with a "refundable" amount of $1500 per child. For 2023 the CTC is still $2000, with a refundable amount of $1600 per child.
If you have an adult dependent or a child older than 16, you get the $500 credit for other dependents for them.
Look at your 2023 Form 1040 to see the dependent-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
I believe one of the children has an answer wrong in the personal info section and isn't showing on your return.
When a child turns 17, they are no longer considered a child for the credit but instead go over as another dependent like the adult. The math is not adding up. $2,000 for two children (4000) plus $500 for 2 adults totals $5,000- IF you have no tax liability. If you have a tax liability, then all the numbers change and your caps would be as above.
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