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If you have a tax return in processing (even an amended one) that will stop the advance CTC payments and there is nothing you can do to speed that up ... so all you can do is wait for the credit on the 2021 return you file next year.
If you claim qualifying dependents on your tax return, you will get the child tax credit. Any advance payments will be subtracted and you will get the rest added to your refund. You will get the correct amount in the end, other, even if the advance payments were only partial or not made.
There is no way to contact the IRS to start or re-start advance payments, sorry.
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