How do I report an error in turbo tax 2021 premium?

[EC2of5]

1040-SR line 12B is not automatically filling in the allowable charitable contribution deduction when you take standard deduction. there doesn't seem to be a way to manually fill it in either.

[VolvoGirl]

Just wait for a program update.   There will be many updates.   And you can't file until late January or February.

[mlh9]

It is now January 26the and the error in line 12b is still there, I cannot finalize my taxes due to this error.

[mlh9]

12b "self populates" with $300  (should be $600) when you change it to the correct amount it defaults back to $300 then reports as an error.  It is now January 26th and it has not been fixed.  

[JamesG1]

@mlh9

TurboTax online requires that you pass through sections Deductions & Credits and Other Tax Situations.to make sure that you qualify for the standard deduction.  Try deleting with the methods listed below and reenter.

Federal 1040 line 12b Charitable Cash Contributions under CARES Act can be entered at either:

• Deductions & Credits / Donations to Charity or
• at the screen Charitable Cash Contributions under CARES Act immediately following Based on what you just told us, the Standard Deduction is best for you.

However, always pass all the way through both Deductions & Credits and Other Tax Situations.

At Deductions & Credits, scroll to the bottom of the page and click on Wrap up tax breaks.

At Other Tax Situations, scroll to the bottom of the page and click on Let’s keep going.

Remove the entry at Donations to Charity in 2021 by deleting the entry.

Remove the entry at the screen Charitable Cash Contributions under CARES Act by entering a $0.

[BK2000]

Seems like this is an on-going error for the 2021 tax year again.  Now Jan 27, 2022 with latest/today's update to TT Windows desktop deluxe.

It changes the MFJ $600 charitable contribution back to $300 and subsequently gives an error as "unacceptable value".  I manually change it to $600 in line 12b to correct it, and the software again changes back to $300 and throw the error again.  Standard Deduction, MFJ.  Stuck in a loop unfortunately.  And there was a similar issue last year based on what I read here.  Here is the screenshot.

There is only one "workaround": To delete ALL of my charitable contributions.  I know from the Tax Return perspective it does not matter, but I prefer to have it included just for annual comparisons and worksheet record keeping.

[DawnC]

You don't need to delete anything.   You just have to click through a few more screens to get your deduction to show up on Line 12b.   Right now, TurboTax does not know if you are taking the standard deduction or if you are itemizing deductions.   To clear this up in TurboTax and get your deduction recorded on your tax return, do the following.  

1. Click on Personal Income at the top of the desktop software.   
2. Then choose Deductions and Credits.   
3. Pick I'll Choose What I Work On.
4. Scroll all the way down and click on Done with Deductions.  **This button triggers the CARES ACT follow up questions.  

You will get some follow-up finalizing questions before you see the message - The Standard Deduction is Right For You!   Continue clicking through those screens, verifying your donations and your charitable contribution should then show up on line 12b of your Form 1040 as $600.    @BK2000

[BK2000]

Thank you @DawnC 

Unfortunately your suggestion does not work.  I have tried it every which way possible and end up in the same unfortunate circle!  I am very technical and financial/TT savvy.  Our disconnect is in the following area where you wrote:

RE: **This button triggers the CARES ACT follow up questions. 

It does not!  As long as I have added items in the Charitable Donations section, the CARES ACT followup question does not come up, in none of the subsequent screens or ever!  It only comes up if-and-only-if I delete my Charitable Donations items - based on my multiple attempts and testing.

TurboTax 2021 Deluxe Windows Desktop - update of Jan 27, 22

Regards.

[BK2000]

I found what breaks it:  Once the [California] State review section is completed successfully, the value in the 1040 changes from $600 to $300 !!!

[ghoofie]

Yep.  And every time you do anything that has to do with states, you have to go through the itemize section again.  What I don’t know yet is once you you have the error cleared can you go straight to file.   I’m waiting to see if and update will happen before filing.

[LindseyLO]

Thank you for your patience. We are aware of this issue and are working to get it resolved. 

[ghoofie]

When 

[EbonyA]

We are currently working on a resolution and as soon as we have an update we will be sure to provide it @ghoofie.

[TheRealTax2]

Having the same exact issue - keeps changing back to 300. I can manually change it back to 600 but it changes back to 300 when rechecked.

[JohnB5677]

There have been several references to the workaround.  This has worked for many people.

First, you must clear all donations from the Deductions & Credits input screen

In the Desktop version:

1. Go to Deductions and Credits

2. Scroll to the bottom of the page

3. Select Done with Deductions

4. Let's check your Deductions .. Continue

5. Here are your 2021 Deductions ... Continue

6. The Standard deduction is right for you ... Continue

7. GET A TAX BREAK FOR DONATING CASH TO CHARITY

8. Enter your amount

Online version

1. Go to Deductions & Credits

2. Scroll to the very bottom

3. Select Wrap up Tax Breaks (Online)

4. Continue through the interview to 

5. Charitable Cash Contributions under Cares Act

6. Enter your donation.