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Your post indicates you're using TurboTax Online, but that's not always correct. If you're using TurboTax Desktop on a Mac, this is a known issue.
See the TurboTax Help article Why am I getting an error when trying to enter the address for the home where I installed the energy... for guidance.
If you're actually using TurboTax Online, describe (or post a screenshot) of the screen you're seeing.
I am using TT Desktop for MAC.
I finally went directly to Form 5695 to enter my address.
I was able to continue after that.
Thank you
the link in your response does not work from my mac. What do i need to do to put my address in from a mac. thanks
Click on the Forms icon in the TurboTax Menu. When in Forms mode locate the Form 5695 and click to open. Enter the address on the form.
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