Home Mortgage deduction (TurboTax Error -> TurboTax has refused to fix this problem!)

[alek]

I see numerous open tickets regarding this issue and no software update announced by Turbotax to resolve it.

Essentially, if you refinanced your home in 2020 the tax software is not calculating the correct average balance of debt, which short changes the amount you receive as a deduction. This is a big problem and I see tickets open since January, we are in March. How has this not been resolved?

I've already spent countless hours on the phone with support and they cannot provide a proposed resolution timeframe, that is unacceptable.

[TerukoL]

We take your concern very seriously and want to let you know that our tech team is currently investigating this issue.  Please click What do I do if I have multiple 1098s from refinancing my home debt? to learn more. 

[alek]

The link you provided is asking me to combine my original loan 1098 and the refinanced 1098 into one entry, how does that make sense? @TerukoL 

The data in Box 2 and 3 will be inaccurate if I am combining two 1098 forms.

What is the ETA for this issue to be resolved? This problem was reported to TurboTax back in January and we are now in March, how is there no resolution?

[serg87]

Agree with Alek. The link doesn’t not provide the correct solution. Echoing the question: when will there be a correct solution for this issue? We are in Mid March now. 

[alek]

This is still an ongoing issue and it has yet to be resolved, when will this be fixed????