alek
Level 2

Home Mortgage deduction (TurboTax Error -> TurboTax has refused to fix this problem!)

I see numerous open tickets regarding this issue and no software update announced by Turbotax to resolve it.

 

Essentially, if you refinanced your home in 2020 the tax software is not calculating the correct average balance of debt, which short changes the amount you receive as a deduction. This is a big problem and I see tickets open since January, we are in March. How has this not been resolved?

 

I've already spent countless hours on the phone with support and they cannot provide a proposed resolution timeframe, that is unacceptable.