EIC denied

[walkinaz]

I am doing my grand daughter's taxes for her as I have done for the last 5 years.  I have always used Turbo Tax.  Never a problem until now.  In doing the EIC credit she has passed all of the qualifications for the credit.  Her earned income is well below the max amount of earnings, does not have any investment income, is filing single with 2 qualifying children with SS numbers.  Nobody can claim her or her 2 children on their taxes.  I took the qualifying test on the IRS website for qualifying for the EIC credit and passed.  IRS says her EIC in $4232 for tax year 2023.  So what gives with Turbo Tax?

[JulieS]

Yes, it sounds as though she does qualify for Earned Income Credit (EIC), so the thing to do next is to review the information in TurboTax to make sure that all of the questions have been answered correctly.

Here's how to do that:

1. Open your return.
2. Sign into your return and click on My info on the left side menu.
3. Scroll down until you see your dependent's name.
4. Select Edit. 
5. Carefully review the information in this section. 
6. Repeat for each dependent.
7. When you are done reviewing your dependents, select Deductions & Credits, then select Start or Edit to the right of Earned Income Credit.
8. Answer the questions on the next few screens according to your situation.
9. You will get a message at the end of the section explaining your results. 
    

If you don't understand the message at the end, respond back and TurboTax can help you further.

[Critter-3]

One question in the dependent's section that will trip you up is the one on if the child is providing more than 1/2 of their OWN support ... many read it as the parent provided the support ... read that screen carefully.  Unless the kids are independently wealthy and own the home they live in the answer here should be NO.

[Snackdaddi]

I had the same issue and I’m assuming it’s a bug.

A current fix I found, was to remove and re-add your child/dependant.