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If you are getting earned income credit or additional child tax credit on lines 27 or 28 of your tax return, you are subject to the PATH act which requires the IRS to hold your refund until mid-February.
https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers
Do you mean "Where's My Refund?" on the IRS web site? It doesn't look at the details of your tax return. It gives the same general information to everyone. It's saying that IF you have the child tax credit or EIC it might take longer to get your refund.
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